Refund and Returns Policy

At QoolGad, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, our Return and Refund Policy provides details on how to process returns and request refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging with all tags and accessories included.
  • The return request must be made within 3 days from the date of delivery.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards and promotional items.
  • Personal care and hygiene products.
  • Items marked as final sale or clearance.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service at ** return@qoolgad.com** with your order details and reason for return.
  2. Our team will review your request and provide return instructions, including the return shipping address.
  3. Pack the item securely and ship it back to us using a trackable shipping method.

4. Refund Process

Once we receive and inspect your returned item, we will notify you about the status of your refund:

  • Approved refunds will be processed within 10-15 business days to the original payment method.
  • Shipping fees are non-refundable.
  • If the item is found ineligible for return, we will notify you and arrange for the item to be sent back to you.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at return@qoolgad.com.

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  • Check your bank account and contact your payment provider, as it may take some time for the refund to be officially posted.
  • If you still have not received your refund, contact us at support@qoolgad.com.

7. Contact Us

For any return or refund-related inquiries, you can reach us at: QoolGad
Email: return@qoolgad.com
Address: Malviya Nagar, Jaipur – 302017

By making a purchase on our website, you agree to this Return and Refund Policy.

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